We are very sorry for the bad experience you have. Although we try our best to ensure the safe transportation of goods during international logistics, accidents are sometimes unavoidable. In this regard, we have launched an internal investigation and will work closely with logistics partners to find out the cause and take effective measures to prevent similar incidents from happening again. At the same time, we will provide free technical guidance and spare parts delivery for damaged products, and solve all after-sales problems arising from this.

Thank you very much for your support and look forward to your embroidery creation